BUSIENSS PHONE Hours:

Mon - Fri 9am - 4pm 

Sat - 10am - 2pm

Sun - 10am - 12pm   

DELIVERY TIMES (4 hour window):

Mon - Fri 4:00 p.m. to 8:00 p.m.

Sat - Sun 8:00 a.m. to 12:00 p.m.

                     OR

Sat - Sun 4:00 p.m. to 8:00 p.m.

PICK-UP TIMES (4 hour window):

Mon - Fri 4:00 p.m. to 8:00 p.m.

Sat - Sun 8:00 a.m. to 12:00 p.m.

                     OR

Sat - Sun 4:00 p.m. to 8:00 p.m.

A rental period is charged for a one day minimum (24hrs). If same day delivery and same day pick up are selected during the available times, a one day minimum charge will still apply. If you need equipment for more than one day, simple select the dates you desire in the calendar provided.

We apologize, currently, we do not offer the option for our customers to pickup rental equipment from our location. 

Base delivery, pick up w/labor (roundtrip) fee of $50 within a 10 mile radius. An additional $1.50 - $2.00 a mile will be added for locations outside of a 10 mile radius (Map Below). This delivery fee includes service to first floor docks, garages or within 25 feet of the tailgate of the truck only. Anything beyond this will incur additional fees. (see FAQ: Are there additional charges I should know about?)

1. We deliver within a 10 mile radius with a base delivery, pick up & labor (roundtrip) fee of $50.
2. An additional $1.50 - $2.00 a mile will be added for locations outside of the 10 mile radius (each way).
3. Delivery includes service to first floor docks, garages or within 25 feet of the tailgate of the truck.
4. Delivery, pickup, setup and take down to areas or floors beyond this require additional charges due to increased time and labor involvement: stairs, elevators, extended carrying, or difficult driving terrain WILL be additional charges as follows: stairs - $25-$50, elevators - $20.00, extended carrying - $25-$50, driving terrain (non paved roads) - $25-$50. If we arrive at the delivery location and encounter anything beyond the Base delivery and pickup fee, said charges will be applied.
5. View MAP Radius

Any additional fees will be clearly communicated on the final invoice. Here are some examples of additional fees:

• $1.50 - $2.00 a mile will be added further than the 10 mile radius (roundtrip)

• $25-50 for stairs (depending on how many flight of stairs) A typical flight of stairs has 13 to 16 steps. 

• $20 for elevators (due to limited space and having to make multiple trips for large items)

• $25-$50 for extended carrying (passed the 25 ft of truck vehicle tailgate)

• $25-$50, driving terrain (non paved roads)

• Setting up equipment  $25 (1-5 tables and 6-30 chairs) $50 (6-10 tables and 31-60 chairs)

• $50 clean up fee (equipment returned NOT being rinsed free of beverage/food or refuse free (free of unwanted substances/garbage solid/liquid waste). 
• $5 every 15 minute  increments for each driver is waiting for a Specific Pick-Up time frame selected by the customer (this causes delay in route and can cause another customer's order to be delivered late)
• $100 Same Day Delivery & Pick Up (rentals are day to day)
• $50 fee for scheduling outside of delivery window.
• $50 fee for scheduling outside of pick-up window.
• $5 Booking Fee (other than direct website such as over the phone, messaging & email)

We understand things happen and there are many reasons you may find the need to cancel.

• You can cancel anytime.
• To receive your full down payment (50% of total invoice made at checkout) refunded, you will need to cancel 72 hours or more prior to your scheduled date and time you selected. 
• If scheduled rental is  canceled less than 72 hours from the scheduled rental date and not the date of the event, the cancellation fee is 50% of total rental invoice (down payment), this payment WILL NOT be refunded and is considered the fee for canceling less than 72 hours.
• If the cancellation is made on the same day as the agreed rental date, the charge is 100% of the total invoice. You will be charged the full balance of the total invoice to add to the 50% down payment you made at checkout to equal the 100% same day cancellation fee. This policy is in place to compensate for holding the rental equipment for the agreed upon scheduled date, which prevented it from being rented to other customers.

1. We allow a 30 minute grace period timeframe from the scheduled delivery and pickup.
2. If you are not available at delivery time and wish for us to leave rental equipment, a confirmation email/text will need to be received directly by you granting permission to leave rental equipment and acceptance of full responsibility and liability of equipment being left unattended. Equipment will ONLY be left unattended if it is in a secure location, subject to our discretion.
3. If no contact/communication, such as text/phone/email is received from you after the 30 minute grace period from the agreed upon time, you will be charged the full invoice of rental period.
4. We ask that you keep lines of communication open to avoid the full charge of your rental. 
   

1. Canopies/tents will be set up and taken down by us, there are no additional fees added for this. Rental price for canopy/tent comes with this service.
2.  If you'd like for us to set up your equipment, such as arranging tables and chairs there will be an additional fee.
3.  $25 (1-5 tables and 6-30 chairs) $50 (6-10 tables and 31-60 chairs)
4. Please communicate with us if this is something you'd like to add to your invoice.

• At the time of checkout, you will be required to make a down-payment to secure your rental date scheduled 3 or more days
• Down-payment is calculated to be 50% (half) of your total invoice
• Remaining invoice balance is due one business day before the scheduled delivery. This is NOT NEGOTIABLE. 
• The Delivery service charge will need to be selected at the time of checkout and if it is not check marked you will receive an invoice requesting the 50% of the delivery charge to completely secure the date and to satisfy the accurate 50% of total invoice 
• Total balance (100%) will be due at the time of checkout for any rental date scheduled in less than 3 days 

1. A damage waiver covers accidental damage to the rental equipment more than  normal wear and tear. 
2. The damage waiver relieves you of minor damages to the rental equipment.
3. We offer you an option to purchase a NON-REFUNDABLE taxable damage waiver. It is 10% of the grand total rental invoice.
4. All broken items and pieces MUST be returned to us to be covered under the damage waiver.
5. If no damage occurs when equipment is returned, this is NON-REFUNDABLE.
6. The damage waiver does not cover the cost of missing items, theft, vandalism, or damage resulting from negligence, improper use and abuse of rental equipment
7. The damage waiver does not apply to installed canopies/tents. Damage to installed canopies/tents due to inclement weather is our responsibility, but moving our installed canopies/tents will automatically void the damage waiver. 

Yes, we will ONLY haul trash that is produced from the party/event while using the rented trash cans and trash bags provided. (NO OTHER OTHER TRASH WILL BE ACCEPTED)

• ALL trash NEEDS to be IN the same trash bag(s) provided
• Trash needs to be secure in the bags provided and ready for pick up at same drop off point 
• Additional labor costs will be added if requesting placement of trash cans at  delivery and/or collection of  trash cans and trash bags at pick up if not at same drop drop off point
• Trash Removal Service Fee of $100 Monday - Saturday before 1pm and NOT a Federal Holiday (up to 10 trash bags)
• Trash Removal Service Fee of $150 Monday - Friday After 3pm (NOT a Federal Holiday)
• Due to Weekend or Holiday Landfill hours and closures Trash Removal Service Fee of $200 when pick up is on a Saturday after 1:00pm - Sunday and Federal Holidays or on observed Federal Holidays such as: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteren’s Day, Thanksgiving Day, Christmas Day (up to 10 trash bags).
• Each additional trash bag exceeding 10 trash bags will incur $5 each

If you have an unexpected need for rental equipment in less than 3 days. Please message us and we will be happy to review our inventory and schedule with you and try to accommodate your needs! (Additional fees may apply)