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1. WHAT ARE YOUR BUSINESS HOURS?
Monday - Friday 9:00am - 4:00pm
Saturday 10:00am - 12:00pm
Sunday Closed (Delivery & Pickup ONLY)
Frequently Asked Questions
Got questions? We’ve got answers!
2. WHAT ARE YOUR DELIVERY HOURS?
(4 hour windows)
Monday - Friday 4:00pm - 8:00pm
Saturday - Sunday
8:00am - 12:00pm & 4:00pm - 8:00pm
3. WHAT ARE YOUR PICKUP TIMES?
(4 hour windows)
Monday - Friday 4:00pm - 8:00pm
Saturday - Sunday
8:00am - 12:00pm & 4:00pm - 8:00pm
4. HOW LONG CAN I RENT EQUIPMENT?
• Our rental period operates on a day-to-day basis. A rental period is charged for a one day minimum. If a same day delivery and a same day pick up are requested during the available times, a one day minimum charge will still apply and an additional $50 fee may be assessed, ensuring your equipment is conveniently delivered and picked up within the same day.
• If you need equipment for more than one day, simply select the desired dates on the calendar provided to ensure your rental period fits your event needs and our schedule.
5. CAN I PICK UP EQUIPMENT?
• We apologize, but at this time, we do not offer the option for customers to pick up rental equipment from our location.
• We deliver up to 35 miles from our location. If you need delivery and pick-up further than 35 miles, please reach out to us to make arrangements. Thank you for your understanding.
6. HOW MUCH DO YOU CHARGE FOR DELIVERY & PICK-UP?
• Base Service Fee $50, Delivery/Pick-Up, Loading/Unloading & Travel Time. Distance Fee (mileage calculated for two round-trips @ .076/mi).
• This delivery fee includes service to first-floor docks, garages, or within 25 feet of the truck’s tailgate. Any services beyond these parameters may incur additional charges (see FAQ: Are there additional charges I should know about?).
7. HOW DOES DELIVERY WORK?
Delivery & Pick-Up Service Breakdown
| Service Component | Details |
|---|---|
| Base Service Fee | $50 – Covers delivery & pick-up, loading/unloading, and travel time |
| Distance Fee | $0.76 per mile (x2 round trips) – Based on delivery address |
| Standard Delivery Zone | Delivery includes placement within 25 ft of truck (tailgate drop-off) or to first-floor garages or loading docks |
| Additional Services | Charges may apply for stairs, elevators, extended carry, setup, or terrain. See: “Are There Additional Charges?” FAQ |
• We calculate mileage for two round-trips (delivery and pick-up).
• Deliveries beyond 25 ft from the truck or above ground level may result in additional fees.
• If we arrive at the delivery location and encounter circumstances beyond the base delivery and pick-up fee, the additional charges will be applied accordingly.
8. ARE THERE ADDITIONAL CHARGES I SHOULD KNOW ABOUT?
Additional Fees & Charges Chart
| Fee Type | Amount | Details |
|---|---|---|
| Stairs | $25–$50 | Based on number of flights (typical flight = 13–16 steps) |
| Elevator Use | $20 | Due to space limitations and multiple trips for large items |
| Extended Carrying Distance | $25–$50 | Applies when delivery location is more than 25 ft from truck tailgate |
| Driving Terrain | $25–$50 | Applies for non-paved or rough roads |
| Equipment Setup | $25 / $50 | $25: 1–5 tables & 6–30 chairs $50: 6–10 tables & 31–60 chairs |
| Cleaning Fee | $50 | Charged if equipment is returned with food/beverage residue or trash |
| Wait Time Fee | $5 per 15 min | Applies if a specific pick-up time causes delivery delays |
| Same-Day Delivery & Pick-Up | $50 | Rentals are based on a full-day period |
| Outside Delivery Window | $50–$150 | Fee applies for scheduling outside of standard delivery time frame |
| Outside Pick-Up Window | $50–$150 | Fee applies for scheduling outside of standard pick-up time frame |
| Convenience Booking Fee | $5 | For bookings made via phone, message, email, or third-party platforms |
9. WHAT IF I NEED TO CANCEL?
• We understand things happen and there are many reasons you may find the need to cancel.
•You can cancel anytime.
•To receive your full down payment (50% of total invoice made at checkout) refunded, you will need to cancel 7 business days or more prior to your scheduled date and time you selected.
• If scheduled rental is canceled less than 7 business days from the scheduled rental date and not the date of the event, the cancellation fee is 50% of total rental invoice (down payment), this payment WILL NOT be refunded and is considered the fee for canceling less than 7 business days.
• If the cancellation is made on the same day as the agreed rental date, the charge is 100% of the total invoice. You will be charged the full balance or any remaining balance owed of the total invoice to add to the 50% down payment you made at checkout to equal the 100% same day cancellation fee. This policy is in place to compensate for holding the rental equipment for the agreed upon scheduled date, which prevented it from being rented to other customers.
10. WHAT IF I AM NOT AVAILABLE AT SCHEDULED DELIVERY TIME?
• We will attempt to wait a 30-minute period (as long as schedule allows) from the scheduled delivery time selected. If we are still waiting and the customer arrives, we will access the $5 for every 15 minute increment waiting fee.
• If you are unavailable at the time of delivery and wish for us to leave the rental equipment, we require a confirmation email or text from you granting permission. This confirmation must include your acceptance of full responsibility and liability for the equipment being left unattended. Please note that equipment will only be left unattended in a secure location, subject to our discretion.
• If we do not receive any contact or communication (text, phone, or email) from you within 30-minutes of waiting after the agreed-upon time, you will be charged the full invoice amount for the rental period.
• To avoid any inconvenience or additional charges, we kindly ask that you keep lines of communication open with us.
11. WHAT DO YOU CHARGE TO SET UP EQUIPMENT?
Setup & Takedown Services
| Item | Setup & Takedown | Fee | Details |
|---|---|---|---|
| Canopies | Included in rental | Included | Setup and takedown handled by our team at no extra cost |
| Tents | Setup by our team | Installation fee applies | Additional labor required; fee based on tent size and setup complexity |
| Tables & Chairs | Optional setup available | See tiered pricing below | Please let us know in advance to include this in your invoice |
| • 1–5 tables & 6–30 chairs | Optional | $25 | |
| • 6–10 tables & 31–60 chairs | Optional | $50 | |
| • 11–20 tables & 61–70 chairs | Optional | $150 |
• Please notify us in advance if you would like setup and takedown included in your rental so we can schedule accordingly.
12. HOW DOES PAYMENT WORK?
• For bookings made more than 7 business days before the event: A down-payment of 50% of the total rental cost is required at the time of online checkout.
• This down-payment will be calculated as half of your total invoice amount.
• The remaining balance is due 7 business days before the scheduled delivery. This is non-negotiable.
• Delivery Service Charge: You will need to select the delivery service charge during checkout. If this is not selected, you will receive an invoice requesting 50% of the delivery charge to fully secure your booking and satisfy the 50% down-payment requirement.
• Please note: Base Service Fee of $50 is applied to every order. Mileage for Delivery & Pick-Up is $0.76 per mile (calculated for two round-trips distance to and from the delivery address). These charges will be calculated and included to ensure the 50% down-payment accurately reflects the total rental cost.
• For bookings made less than 7 business days before the event: The full 100% balance is due at the time of checkout.
• If you have any questions or need further clarification, feel free to reach out!
13. WHAT IS A DAMAGE WAIVER?
Damage Waiver Information
| Category | Details |
|---|---|
| What It Covers | Accidental damage beyond normal wear and tear to rental equipment. |
| Cost | Optional, non-refundable, taxable fee equal to 10% of your invoice total. |
| Broken Items | Broken items must be returned for coverage to apply. |
| Refund Policy | Fee remains non-refundable, even if no damage occurs. |
| What’s Not Covered | - Missing items - Theft or vandalism - Negligence or misuse - Abuse of equipment - Moved/altered canopies or tents |
| Canopies/Tents | Weather-related damage to installed canopies/tents is covered. Do not move installed structures—doing so voids the waiver. |
* IMPORTANT
To include the optional damage waiver coverage, please check the box during checkout or in your cart.
Since our checkout system does not automatically calculate the 10% fee, we will manually update your invoice after your order is submitted. You’ll then receive an email with your revised total and a payment link to complete the additional 10% balance.
This payment is required in order to fully secure the damage waiver for your booking.
14. WHAT IS TRASH REMOVAL SERVICES?
15. DOES PARTAI RENTALS HAVE INSURANCE? WHY IS THAT IMPORTANT FOR ME AS THE CUSTOMER?
Yes! Partai Rentals carries general liability insurance. This coverage protects you and your guests in case of accidents or property damage related to our rental equipment. Many venues also require vendors to be insured, and we can provide proof upon request.
Working with an insured rental company means added peace of mind and professionalism for your special event.
16. Can I Place a Last-Minute Rental Order?
Our website only allows bookings 7 business days or more in advance. If your event is sooner than that, please message us directly to request availability.
We’ll gladly review our inventory and delivery schedule to see if we can accommodate your last-minute rental needs.
Note: Additional rush fees may apply for expedited service.
🤔 Didn’t See Your Question?
If our FAQs didn’t hit the mark, don’t worry — we’re all ears! Fill out the form below and we’ll get back to you faster than you can say “Partay!”