Frequently Asked Questions (FAQs)

WHAT ARE YOUR BUSINESS HOURS?

                      Business Hours:

                 Mon - Fri 9am -4pm

                 Sat -      10am - 2pm

                Sun -     10am - 12pm

WHAT ARE YOUR DELIVERY TIMES?

                  (4 hour windows)

               Mon - Fr  4pm - 8pm

               Sat - Sun 8am - 12pm

                                  Or

               Sat - Sun 4pm - 8pm

WHAT ARE YOUR PICK-UP TIMES?

                 (4 hour windows)

               Mon - Fri 4pm - 8pm

               Sat - Sun 8am - 12pm

                                  Or

               Sat - Sun 4pm - 8pm

HOW LONG CAN I RENT EQUPMENT?

  • Our rental period operates on a day-to-day basis. A rental period is charged for a one day minimum. If a same day delivery and a same day pick up are requested during the available times, a one day minimum charge will still apply and an additional $50 fee assessed, ensuring your equipment is conveniently delivered and picked up within the same day.
  • If you need equipment for more than one day, simply select the desired dates on the calendar provided to ensure your rental period fits your event needs and our schedule.

CAN I PICK UP EQUIPMENT?

We apologize, but at this time, we do not offer the option for customers to pick up rental equipment from our location. Thank you for your understanding.

HOW MUCH DO YOU CHARGE FOR DELIVERY & PICK-UP?

  • Base Service Fee is $50. Mileage for Delivery & Pick-Up $0.76 - $2.00 per mile (calculated for round-trip distance to and from the delivery address)
  • This delivery fee includes service to first-floor docks, garages, or within 25 feet of the truck’s tailgate. Any services beyond these parameters may incur additional charges (see FAQ: Are there additional charges I should know about?).

HOW DOES DELIVERY WORK?

  • Base Service Fee is $50. Mileage for Delivery & Pick-Up $0.76 - $2.00 per mile (calculated for round-trip distance to and from the delivery address)
  • Delivery includes service to first-floor docks, garages, or within 25 feet of the truck’s tailgate. Services beyond this scope, such as stairs, elevators, extended carrying distances, or difficult driving terrain (e.g., non-paved roads), will incur additional charges due to increased time and labor. These charges are as follows:
  • Stairs: $25-$50
  • Elevators: $20
  • Extended Carrying: $25-$50
  • Difficult Driving Terrain: $25-$50
  • If we arrive at the delivery location and encounter circumstances beyond the base delivery and pick-up fee, the additional charges will be applied accordingly.

ARE THERE ADDITIONAL CHARGES I SHOULD KNOW ABOUT?

  • Any additional fees will be clearly communicated on the final invoice. Here are some examples of additional fees:
  • $25-50 for stairs (depending on how many flight of stairs) A typical flight of stairs has 13 to 16 steps.
  • $20 for elevators (due to limited space and having to make multiple trips for large items)
  • $25-$50 for extended carrying (passed the 25 ft of truck vehicle tailgate)
  • $25-$50, driving terrain (non paved roads)
  • Setting up equipment $25 (1-5 tables and 6-30 chairs) $50 (6-10 tables and 31-60 chairs) 
  • $50 clean up fee (equipment returned NOT being rinsed free of beverage/food or refuse free (free of unwanted substances/garbage solid/liquid waste).
  • $5 every 15 minute increments waiting for a Specific Pick-Up time frame selected by the customer (this causes delay in route and can cause another customer's order to be delivered late)
  • $50 Same Day Delivery & Pick Up (rentals are day to day)
  • $50 fee for scheduling outside of delivery window.
  • $50 fee for scheduling outside of pick-up window.
  • $5 Convenience Booking Fee (other than direct website such as over the phone, messaging, email or third-party platforms such as Yelp)

WHAT IF I NEED TO CANCEL?

  • We understand things happen and there are many reasons you may find the need to cancel.
  • You can cancel anytime.
  • To receive your full down payment (50% of total invoice made at checkout) refunded, you will need to cancel 72 hours or more prior to your scheduled date and time you selected.
  • If scheduled rental is canceled less than 72 hours from the scheduled rental date and not the date of the event, the cancellation fee is 50% of total rental invoice (down payment), this payment WILL NOT be refunded and is considered the fee for canceling less than 72 hours.
  • If the cancellation is made on the same day as the agreed rental date, the charge is 100% of the total invoice. You will be charged the full balance of the total invoice to add to the 50% down payment you made at checkout to equal the 100% same day cancellation fee. This policy is in place to compensate for holding the rental equipment for the agreed upon scheduled date, which prevented it from being rented to other customers.

WHAT IF I AM NOT AVAILABLE AT SCHEDULED DELIVERY TIME?

  • We will attempt to wait a 30-minute period (as long as schedule allows) from the scheduled delivery time selected.  If we are still waiting and the customer arrives, we will access the $5 for every 15 minute increment waiting fee.
  • If you are unavailable at the time of delivery and wish for us to leave the rental equipment, we require a confirmation email or text from you granting permission. This confirmation must include your acceptance of full responsibility and liability for the equipment being left unattended. Please note that equipment will only be left unattended in a secure location, subject to our discretion.
  • If we do not receive any contact or communication (text, phone, or email) from you within 30-minutes of waiting after the agreed-upon time, you will be charged the full invoice amount for the rental period.
  • To avoid any inconvenience or additional charges, we kindly ask that you keep lines of communication open with us.

WHAT DO YOU CHARGE TO SET UP EQUIPMENT?

Setup and Takedown Information

Canopies/Tents: Our team will handle the setup and takedown of all canopies and tents. This service is included in the rental price, with no additional fees.

Equipment Setup (Tables and Chairs): If you’d like us to arrange your tables and chairs, we offer this service for an additional fee:

$25 for 1-5 tables and 6-30 chairs

$50 for 6-10 tables and 31-60 chairs

$100 for 11-20 tables and 61-70 chairs

Please let us know if you’d like to include equipment setup in your invoice so we can plan accordingly.

HOW DOES PAYMENT WORK?

For bookings made 3 business days or more before the event: A down-payment of 50% of the total rental cost is required at the time of online checkout.

This down-payment will be calculated as half of your total invoice amount.

The remaining balance is due 3 business days before the scheduled delivery. This is non-negotiable.

Delivery Service Charge: You will need to select the delivery service charge during checkout. If this is not selected, you will receive an invoice requesting 50% of the delivery charge to fully secure your booking and satisfy the 50% down-payment requirement.

Please note: Base Service Fee of $50 is applied to every order. Mileage for Delivery & Pick-Up $0.76 - $2.00 per mile (calculated for round-trip distance to and from the delivery address). These charges will be calculated and included to ensure the 50% down-payment accurately reflects the total rental cost.

For bookings made less than 3 business days before the event: The full 100% balance is due at the time of checkout.
If you have any questions or need further clarification, feel free to reach out!

WHAT IS A DAMAGE WAIVER?
     (Damage Waiver Terms)

Coverage: The damage waiver covers accidental damage to rental equipment beyond normal wear and tear. It relieves you of responsibility for minor damages to the equipment.

Optional Purchase: The damage waiver is a NON-REFUNDABLE taxable fee, equal to 10% of the grand total on your rental invoice.

Broken Items: All broken items and pieces must be returned to us for the damage waiver to apply.

Non-Refundable: If no damage occurs when the equipment is returned, the fee remains non-refundable.

Exclusions:
The damage waiver does not cover:

Missing items

Theft or vandalism

Negligence, improper use, or abuse of rental equipment
Installed canopies/tents (see below)

Canopies/Tents:

Damage to installed canopies/tents caused by inclement weather is our responsibility. However, moving installed canopies/tents without authorization will automatically void the damage waiver.

DO YOU OFFER ANY SERVICES?

  • We will ONLY haul trash produced during the party/event that is placed in the rented trash cans and trash bags provided. (NO OTHER TRASH WILL BE ACCEPTED).
  • All trash must be secured in the provided bags and ready for pick-up at the same drop-off location.
  • Additional labor costs will apply if trash cans or bags are not at the designated pick-up/drop-off point or if placement services are requested.

LAST MINUTE BOOKING?

  • If you have an unexpected need for rental equipment within less than 3 days from your scheduled event, please don’t hesitate to message us! We’ll be happy to review our inventory and schedule to see if we can accommodate your request. (Please note, additional fees may apply.)

Other questions?

Message us here!